Error validating server certificate
In the tester, an incomplete installation shows multiple certificate files connected by an unbroken blue chain.
Intermediate Certificate Issues (Advanced) If you receive an error using our SSL Certificate tester, you are using a Windows server, and your certificate's issuer is listed as "Digi Cert High Assurance EV CA-3", please see this article for instructions on troubleshooting a SSL installation error.
The certificate is not trusted because the issuer certificate is unknown." or " an invalid security certificate.
The certificate is not trusted because it is self signed." Browsers are made with a built-in list of trusted certificate providers (like Digi Cert).
This issue can also occur if the site has a self-signed certificate.
While this warning is fairly generic for Internet Explorer, Firefox 3 will distinguish between a certificate issued by the server itself (a self-signed certificate) and another type of untrusted certificate.
This can occur if the if the RADIUS certificate, or any certificate in the chain, is configured or CRL or OCSP.
The following warnings are presented by web browsers when you access a site that has a security certificate installed (for SSL/TLS data encryption) that cannot be verified by the browser.
Internet Explorer: "The security certificate presented by this website was not issued by a trusted certificate authority." Firefox 3: " an invalid security certificate.
If a self-signed certificate (or any certificate from an untrusted CA) is in use, most clients will reject the connection since they cannot validate the server's identity.
For troubleshooting purposes, server certificate validation can be disabled on one or multiple clients, allowing those clients to connect regardless of the certificate in use.
To do that, log into your Digi Cert Management Console, click the order number, and then select the certificate download link. Then follow your server-specific installation instructions to install the intermediate certificate file.